Welcome to TotemOnline.com.au our NEW online store.
Welcome to TotemOnline.com.au our NEW online store.
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Terms and Conditions - Returns Policy

Should you change your mind, or if an item has a minor fault, we offer exchange, store credit, or repair for returned items. These items must be returned within a 'reasonable' time.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dbgalaxy5@gmail.com and we will organise your return with you.

You can always contact us for any return question at dbgalaxy5@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Some products may not be eligible for return, for example personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.